Customer Success Stories
See how organizations across industries use Sawtkum to collect better feedback, gain deeper insights, and drive meaningful action.
Regional Healthcare Network Improves HCAHPS by 18 Points
Challenge
Low patient satisfaction scores and slow feedback loops were impacting quality metrics and reimbursement.
Result
18-point HCAHPS improvement in 12 months with real-time patient feedback and AI-driven insights.
State University Achieves 68% Course Evaluation Response Rate
Challenge
Paper-based course evaluations had a 35% response rate and took weeks to process.
Result
Digital transformation with Sawtkum nearly doubled response rates and provided real-time analytics.
SaaS Company Reduces Churn by 30% with Closed-Loop Feedback
Challenge
Customer churn was 15% annually and the company had no systematic way to collect and act on feedback.
Result
Implemented NPS and in-app surveys with automated closed-loop workflows, dramatically reducing churn.
Global Retailer Transforms Employee Engagement Program
Challenge
Annual engagement surveys were ineffective with low participation and no follow-through on results.
Result
Switched to continuous pulse surveys with manager dashboards, dramatically improving engagement and retention.
National Bank Boosts Customer Satisfaction Across 200 Branches
Challenge
Fragmented feedback systems across branches made it impossible to compare and improve customer experience.
Result
Unified CX measurement platform with real-time dashboards and closed-loop workflows across all locations.
City Government Launches Digital Citizen Feedback Program
Challenge
Paper surveys reached only a fraction of residents and took months to analyze and report.
Result
Accessible, multilingual digital surveys increased participation and enabled data-driven service improvements.
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