Deliver Exceptional Customer Experiences
Measure NPS, CSAT, and CES across every touchpoint. Understand customer journeys, identify friction points, and close the feedback loop — all from one platform.
Key Features
NPS Surveys
Deploy Net Promoter Score surveys at key moments. Track promoters, passives, and detractors over time.
CSAT Measurement
Measure customer satisfaction after interactions, purchases, or support tickets with automated CSAT surveys.
Customer Effort Score
Understand how easy it is for customers to accomplish their goals with CES surveys.
Journey Mapping
Map the entire customer journey and deploy targeted surveys at critical touchpoints.
Closed-Loop Feedback
Automatically route negative feedback to the right team and track resolution in real-time.
Sentiment Analysis
AI analyzes open-ended feedback to detect sentiment, emotions, and emerging themes automatically.
Real-Time Alerts
Get instant notifications when customers leave negative feedback so you can respond immediately.
Trend Analytics
Track CX metrics over time with trend analysis, benchmarking, and predictive insights.
Multi-Channel Surveys
Reach customers via email, in-app, SMS, web intercept, and post-interaction triggers.
Why Choose Sawtkum
Reduce Churn
Identify at-risk customers before they leave. Closed-loop feedback and real-time alerts help you retain more customers.
Increase Loyalty
Turn detractors into promoters by understanding and addressing their concerns quickly and effectively.
Drive Revenue
Happy customers spend more and refer others. Improving CX directly impacts your bottom line.
Actionable Insights
AI-powered analysis turns raw feedback into prioritized action items your team can act on immediately.
Popular Use Cases
Post-Purchase Surveys
Gather feedback immediately after a purchase to understand the buying experience.
Support Ticket Follow-up
Automatically send CSAT surveys when support tickets are resolved.
Onboarding Feedback
Measure new customer satisfaction during the onboarding journey.
Product Experience
In-app surveys to understand feature satisfaction and usability.
Churn Prevention
Identify dissatisfied customers early with triggered surveys and alerts.
Competitive Benchmarking
Compare your NPS and CSAT against industry benchmarks.
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